FAQS

Shipping Policy

  • All orders ship within a maximum of 2-4 business days of purchase unless stated otherwise in description. Most US orders arrive within 5-8 business days total (2-4 processing plus 3-5 transit).
  • For international orders, shipping times vary by country and are outside of our control. We are not responsible for customs delays, import fees, or duties charged upon delivery. These fees are the responsibility of the customer.
  • If you have not received an order confirmation email within 24 hours of placing your order, please check your spam or promotions folder before reaching out.

Order Changes and Cancellations

  • Orders cannot be modified or cancelled once placed due to our fast fulfillment process if you have received shipping confirmation.
  • If you need to update your shipping address, email support@hiddentwos.com asap after placing your order. If you have already received shipping confirmation we cannot guarantee changes.

Lost or Missing Packages

  • Once an order has shipped, it is out of our hands. We are not responsible for packages lost or delayed in transit.
  • If your package is lost or tracking shows no movement for 7 or more days past the estimated delivery date, email us at support@hiddentwos.com. We will reach out to the shipping carrier and do our best to work out a solution, but we cannot guarantee a resolution.
  • If your tracking shows your package as delivered but you have not received it, please wait 3 business days and check with neighbors and your local post office. If it still has not arrived, contact us at support@hiddentwos.com.
  • If a customer provides an incorrect or invalid shipping address at checkout, we are unable to intervene once the order has been shipped. 

Refunds and Returns

  • All sales are final. We do not offer refunds or exchanges.
  • Please check our size chart and measurements carefully before ordering to ensure the best fit.
  • If in the unlikely case you receive a damaged or defective item, email us at support@hiddentwos.com within 7 days of delivery with photos, and we will do our best to make it right.
  • For any other issue with your order, email support@hiddentwos.com as soon as possible and we will see what we can do.

Care Instructions

  • Wash cold, inside out, with gentle detergent
  • Hang or lay flat to dry for best results
  • Washing or drying on high heat will cause shrinkage and may alter fabric treatments

For any questions not answered here, email us at support@hiddentwos.com